FAQs

Payments

What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions:

  • Credit cards - Mastercard, Visa, and American Express
  • Net Banking - All major banks
  • Debit Card - All major banks
  • UPI

Why don’t you accept COD (Cash on delivery)?

As a business, we’re just starting out and we don’t have enough evidence that our customers need the cash on delivery option. However, we are open to the idea of introducing cash on delivery if we see enough interest.

Although we don’t have cash on delivery, feel free to email us at help@wearamaya.com or call/whatsapp us at +91 99102 21516 to tell if you’d like to have that option.

Can you assure me that your payments are secure?

Absolutely. We use Razorpay to handle all payments safely and securely. Your card details are never stored on their servers, and every transaction is fully encrypted to keep your information protected. Razorpay follows strict PCI-DSS standards set by the PCI Security Standards Council, which includes trusted names like Visa, MasterCard, and American Express.

Your payment details are used only to complete your order and are not stored afterwards.If you’d like to know more, you can check out Razorpay’s terms and conditions at razorpay.com.

I made a payment but have not received a confirmation. What should I do?

If the money has been debited but you haven’t received a confirmation, don’t worry, we’re here to help!

Please send us your email ID and the exact amount that was charged to help@wearamaya.com. We’ll check with our payment gateway as soon as possible and get back to you with an update.

I have been charged more than once for the same order. What should I do?

If you notice that your card was charged multiple times while placing a single order, just send us an email at help@wearamaya.com with screenshots of the transaction details. We’ll look into it right away and help resolve the issue.

Our customer care team is here to assist you. Talk to us Monday to Saturday, between 9:30 AM and 5:30 PM IST on WhatsApp at +91 99102 21516 during these hours for quick help.

Exchange and returns

What is your return policy?

At Amaya, we understand that what seemed really nice may not be right for you. And it’s OK.

You can return a product that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery.

Note that you can’t return any products that you bought on sale.
To return, you can request an at-home pick-up here. A shipping fee of INR 200 per product will be deducted from all orders to arrange for pickups.

What is the return and exchange policy for products on sale?

Any items that you purchase during the sale are not eligible for returns, refunds, or exchanges.

However, if you received them in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non availability of the product, we will issue you a refund.

Do you exchange products?

Yes, we are happy to exchange products if there are any manufacturing defects, damages due to shipping or you want a different size. We don’t charge any shipping or exchange fee. To exchange, you can request an at-home pick-up here.

What if my product arrives damaged?

If the package is open or broken, please don’t accept it.
If your product is damaged, you can ask for a return or exchange within 48 hours by visiting this page.

What if I receive the wrong product?

If you get the wrong product, please request a return or exchange within 48 hours by visiting this page.

What if a product is missing from my order?

In case a product or products are missing from your order, please initiate a return/exchange within 48 hours by visiting this page.

Shipping and delivery

How long will you take to deliver my order?

  • We’ll dispatch orders within 48 business hours. After that it may take up to 5-7 days for the product to reach you depending on your location.
  • Sometimes, delays can happen that are beyond our control. If your orders are getting delayed, please reach out to us:
  • Call or Whatsapp us at +91 99102 21516
  • Email us at help@wearamaya.com
  • Please note that Saturdays, Sundays, and public holidays are not considered business days for any deliveries.

How do I track my order?

Any items that you purchase during the sale are not eligible for returns, refunds, or exchanges.

However, if you received them in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non availability of the product, we will issue you a refund.

Do you ship globally?

We currently only ship domestically in India.

Who are your delivery partners?

If the package is open or broken, please don’t accept it.
If your product is damaged, you can ask for a return or exchange within 48 hours by visiting this page.

Product

How do I know if a clothing item I want to buy fits me?

Each clothing item comes with a detailed size chart to help you find the perfect fit. We encourage you to take a look at it before making your choice.